Job Summary
The HVAC Service Coordinator manages field activities of the service division. The Service Coordinator communicates directly with technicians, colleagues and vendors to ensure execution of contractual or emergency work at highest level of service to our clients.
Salary Range: $15.00 – $30.00 Hourly
Essential Job Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Receive and respond to client inquiries and maintain relationships of assigned accounts.
- Dispatch and manage workload of assigned technicians.
- Complete estimates as needed and follow-up as per department guidelines.
- Complete closeout / billing of assigned work as per department guidelines.
- Complete weekly time reports to verify assigned technicians’ hours and expenses.
- Manage monthly maintenance workload of assigned technicians to ensure completion.
- Schedule all client site visits for non-service calls and maintenance.
- Provide status reports on in progress work as required.
- Follow all DMC work rules, policies, and safety guidelines.
- Cover standby phone service periodically as per company after hours procedure.
- Maintains proper safety standards in accordance with Donnelly regulations.
Position Requirements
- At least 1 year experience in HVAC service dispatching position.
- Proven written and verbal skills necessary to complete assigned tasks.
- Considerable tact and human relations skills (teamwork) in interacting with all levels of management and staff.
- Reliable and showing-up to work on time is pivotal to success of position.