During the chaotic turn of events following the blackout on Saturday, July 13th, our 100 W 33rd Street building was affected. I reached out to the Donnelly emergency line and within minutes of placing my call, a service dispatcher reached out to me. Throughout this nearly 5-hour ordeal, Donnelly remained professional and extremely responsive as we assessed our service needs throughout our NYC locations. Just before midnight, I was given the all clear that cooling was working, and everything was up and running. I couldn’t have asked for better communication!