I find Donnelly Mechanical to be outstanding in regards to their service department. I had a specific service coordinator that I deal with all the time. I also have a dedicated technician that has been working here for 8 years. I’m very pleased with him, he brings anything I need to know about to my attention. He’s just a phone call away and he always finds the problem and resolves it so that there are no future issues. So based on that, that’s why we continue to use Donnelly Mechanical. It’s a huge help having the same technician here every time because he knows where all the units are and I can trust that he will get the job done efficiently.
When Hurricane Irene came, they called us up to actually see how we were doing… they were there to help us if we needed storage space or any other kind of assistance. We didn’t even have to call them, they showed concern for their client. That was very impressive.