Job Summary

We have an outstanding career opportunity for a Jr. Network Administrator interested in joining the IT Department of a well-established, successful and growing mechanical contracting company located on the Queens/Nassau border.  We seek a highly motivated Jr. Network Administrator with a strong desire to build on their existing skills, and is determined to find new, creative and resourceful ways to support our organization. This person will work in collaboration with a team of 3 IT professionals to provide stableand uninterrupted operation of the in-house computer network and all connected PCs, peripherals, tablets and mobile devices, including assisting in planning, developing, installing, configuring, maintaining, supporting, and optimizing network hardware, software, and communication links. This position requires independent analyses, effective and efficient communications and complex problem-solving skills with a heavy focus on application level support.

We value our people above all else, and accordingly, this position comes with excellent benefits and unlimited opportunity for career development and advancement.

Job Responsibilities

  • Provide front-end support to internal and external customers; diagnose and troubleshoot desktop related issues (software installations, email configuration and routing, hardware, applications and peripherals)
  • Serve as escalation point for Service Desk, ensuring completion of Service Desk Tickets within required SLAs and to the customers satisfaction; perform advanced diagnosis of hardware and software, communicating the remediation plans to the team, the end-user and to management as required
  • Assist with administration and maintenance of (network and application) user accounts, permissions and access rights
  • Work with Systems Engineer to perform routine network maintenance and system upgrades including service packs, patches, hot fixes and security configurations; conduct routine environment health checks
  • Support the ERP system and all related modules; perform advance application level troubleshooting on the ERP platform as well as other industry standard software
  • Assist with conducting UAT and QAT on software and hardware releases as applicable to the business
  • Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the IT infrastructure (front and backend)
  • Maintain Department standardization of all hardware and software adhering to internal IT Controls and compliance policies
  • Document and update technical procedures, administrative processes and configuration management
  • Assist with managing infrastructure assets: vendor support agreements, software licenses and keys, hardware leases, service contracts; assists with monitoring and controlling inventory of equipment and supplies
  • Protect organization’s value by keeping information confidential and maintaining safe/ethical computing practices
  • Assist with the data backup, disaster recovery, and business continuity strategies, technologies, and managing related documentation
  • Provide on-call emergency services after business hours, holiday and weekends (as required)

 Must be familiar with all or some of the following technologies:

  •  Network troubleshooting (DNS, DHCP and TCP/IP)
  • MS Windows 10, MS Windows Server platforms (2008 and greater) / Active Directory
  • Microsoft Office 2016 Application support
  • Mobile Device Management
  • VMware technology
  • Antivirus and Anti-Spam technologies
  • Backup software technologies and methodology
  • Business Continuity Practice
  • Remote access configuration & troubleshooting (VPN)
  • VOIP telephony services
  • Website implementation and administration
  • Video Conferencing technologies
  • Ticketing System
  • ERP Applications

Job Skills & Qualifications

  • Strong coordination, organization, and teaming abilities
  • Consistent high level of customer care and responsiveness
  • All-star verbal and written communication skills with strong focus on detail
  • Ability to work under pressure and with time constraints – strong time management skills
  • Process improvement techniques
  • IT Documentation
  • Ability to understand organization’s goals and objectives and establish alignment with IT initiatives

Education & Experience Requirements

  • Bachelor’s Degree in Information Systems, Computer Science or related field is a must
  • 2 years prior experience providing Tier 2 IT Support is a must
  • Strong Application level troubleshooting skills preferred
  • Industry Standard Certifications (i.e. Microsoft, Cisco) preferred

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About Our Company
Donnelly Mechanical, an ENGIE company, is New York City’s premier provider of innovative commercial HVAC service, maintenance and construction. With over 30 years’ experience and 200+ employees, we serve New York City’s most prominent commercial organizations across a variety of sectors including data centers, healthcare facilities, Class-A office spaces and commercial real estate management firms.

Benefits & Culture
Our employees play a major role in our success and we value them. Many of our employees have been with us for over 10 years. Our comprehensive benefits package includes medical, dental, vision and company paid life insurance. We also offer flexible spending accounts, 401(k) and profit sharing plans.

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